Tracking says my package has been delivered but I haven't received itUpdated a year ago

Our shipping partners (USPS, UPS, FedEx) may have delivered to an alternate entrance, lobby, or to a neighbor by mistake. We recommend checking these places to rule this out as a possibility. 

It's also possible that your order is still on the way but was mistakenly scanned as delivered. This is very common during periods with heavy shipping volume such as the holiday season.

If your order still hasn't arrived after 5 business days of being marked as delivered, please reach out to our Customer Support team so we can investigate this issue further.