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Popular FAQs

Find answers to our most common questions here!

Where do you ship?

KM Tools ships worldwide! All domestic orders are handled by USPS, UPS, or FedEx depending on the number of items in your shipment. Domestic orders over $100 qualify for free shipping. All international orders are handled by DHL with an estimated del

Why is my order delayed?

The majority of KM Tools orders ship right on schedule. Sometimes, we do run into delays especially in regards to supply chain setbacks. If you have not received a note from our Customer Support team addressing a delay with your order, we deeply apol

Tracking says my package has been delivered but I haven't received it

Our shipping partners (USPS, UPS, FedEx) may have delivered to an alternate entrance, lobby, or to a neighbor by mistake. We recommend checking these places to rule this out as a possibility. It's also possible that your order is still on the way but

Customs/Import Fees Due

In the case of international orders, any customs or import duties are charged once the parcel reaches its destination country. You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid b

Return Policy

We want you to love your tools! If you aren’t completely satisfied with your order, or we’ve made a mistake, please let us know so we can find an immediate solution. KM Tools will provide a free return label when the item is incorrect, damaged, or de


If you aren't satisfied with your tools or you are looking to get something a little different, we offer exchanges through our return portal at: After filling out the required information fields, you have the option to:. Exchange