Ordering

Information about shipping, delivery and ordering from us.

How do I place an order?

The easiest way to place an order is directly through the KM Tools website! We do not sell our products through other retailers or online stores. If you need assistance, we are here to help via our customer support email:. [email protected].

How can I check my order status?

Once you have completed checkout and your order is fulfilled by our warehouse, you will receive an automated email containing the tracking information for your order. If your expected shipping date has passed without a tracking update, please reach o

How do I know if the product I ordered is in stock vs on pre-order?

In-stock products ship within 3-5 business days. Products that are back-ordered or denoted as on pre-order will have a longer lead time (which will be mentioned in the description of the product listing). We try our best to keep our customers informe

I'm tax exempt. Can I place an order without being charged sales tax?

If you would like to place an order with us and you are tax-exempt, you have a couple of options:

What payment methods do you accept?

We accept most major credit card companies including Visa, MasterCard, Discover, and American Express. We also accept PayPal and Amazon Payments. Additionally, you can split the payment for your order into multiple parts by selecting Shop Pay Install

Do you offer gift cards?

If you'd like to give a gift card from our store to one of your friends or family, we offer gift cards in various amounts that can be purchased directly on our site here:. https://kmtools.com/products/km-tools-gift-card?_pos=1&_sid=47b583055&_ss=r. P

When will I be charged for my order?

We collect payment for your order at the time it is placed, even if some line items are noted as on pre-order or back-ordered. By collecting payment at the time of purchase, we're able to reserve back-ordered products for you in our next product ship

Can you hold my order to ship at a later time?

If you would like to place a hold on your order and have it shipped by a specific date in the future, please reach out to our Customer Support team at [email protected].

Can I add items or make changes to my order?

Depending on the status of your order, we may be able to make amends to your order. Please reach out to our Customer Support team at [email protected] with your order number and the changes you need made to your order (adding/removing products to y