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Shipping & Delivery

Got questions about shipping information and lead times? We're here to help!

Where do you ship?

KM Tools ships worldwide! All domestic orders are handled by USPS, UPS, or FedEx depending on the number of items in your shipment. Domestic orders over $100 qualify for free shipping. All international orders are handled by FedEx International with

When can I expect to receive my order?

In-stock products will ship from our warehouse and arrive anywhere from 2-5 business days after an order is placed. You should receive an automated email containing the tracking information for your order once it has been shipped and fulfilled. Back-

How long does delivery take once my item has shipped?

Once your order has left our warehouse, the estimated delivery time is dependent on the shipping method chosen. Orders that are eligible for free shipping or that had Standard Shipping selected at checkout are estimated to arrive within 2-7 business

Tracking says my package has been delivered but I haven't received it

Our shipping partners (USPS, UPS, FedEx) may have delivered to an alternate entrance, lobby, or to a neighbor by mistake. We recommend checking these places to rule this out as a possibility. It's also possible that your order is still on the way but

My package arrived damaged or is lost in transit

If your package has arrived damaged with the contents of the box missing and/or blemished, please reach out to our Customer Support team with photos depicting the damage to your parcel. We will open a claim on your behalf with the shipping carrier so

Do you ship to P.O. boxes?

Yes, we do ship to P.O. boxes! If you would like your order delivered to a P.O. Box, simply enter your box information in the shipping details at checkout.

Why is my order delayed?

The majority of KM Tools orders ship right on schedule. Sometimes, we do run into delays especially in regards to supply chain setbacks. If you have not received a note from our Customer Support team addressing a delay with your order, we deeply apol

Split Shipments

If you have placed an order with multiple items and one of the items is on pre-order, we typically wait until your entire order is in stock before shipping it out to ensure one delivery date. If you would like us to do a split shipment so that you ca

Customs/Import Fees Due

In the case of international orders, any customs or import duties are charged once the parcel reaches its destination country. You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid b